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Neha Likes - Everything Digital

My love for food drove me to write this blog after so many months. This feedback for Zomato is pure, honest and not at all biased because I am a person who lives to eat, travel, explore new cuisines, restaurants and everything that life offers.

So, here goes a list of all things that are fantastic about this site:
  • Zomato, no doubt is one of the most sought after name when you have to search about the restaurants, cuisines, prices, menu and reviews. It has an automatic brand recall that the person searching on the website or the mobile app does not go anywhere else except this site when it comes to food.
  • Even when a person searches the name of the restaurant/pub/bakery/cafe, many times the first link on the Google.com is of the Zomato (of-course, the link goes directly to your search query). This means that they allow themselves to be on top of the brand's own website.
  • It offers something for everyone - They have organized their website and app so beautifully that it reminds me of the quote by Steve Jobs on Design - 'Design is not just what it looks like and feels like, Design is how it works'. They have so many clearly classified categories to chose:  
Easy navigation, beautiful designs
  • Their creatives are beyond awesome. There is a team of clever minds working on amazing food pictures and innovative copy writing, be it on the website or on Facebook or the famous campaign #FoodPorn on Instagram
  • They are the most updated and when I write this, I actually mean that every new joint is on their site. It is just a search away. And they have most user generated reviews too.
Now coming up to the stuff that I do not like about this site or it can be taken as feedback for improvements:

    Search on Zomato Home Page
  • The home page 'search options' does not hold a 'wow' factor. Why is Chinese there in the list but not other cuisines like Italian/ Mexican etc. It should be consolidated list of all your beautiful categories you have listed on the second scroll of your home  
                           
    Categories on Zomato's site
  • The first scroll's footer makes it appear that it is the end of the site. And then you look at the scroll bar to see that the best part of the site is actually in the second scroll.
Zomato - Home Page
  • There should be a section of 'whats new', which should take the user to the page of all the new places in his area
  • The images of the menu of individual restaurant appears very distorted or sometimes not readable on the mobile unless one zoom them. 
  • Introduction to badges/loyalty points to reviewers etc. can be made to attract more reviews like TripAdvisor.
While I hope that these must be the common feedback from all the users of Zomato website/app, I would certainly look forward to visiting the site more and more with pepped-up features. Hope the readers of blog do it too :)






13:07 No comments
What #Strategy must the brands now follow so that they are liked, followed and shared by fans?

New Facebook Algorithm Changes

  1. Facebook will now prioritize link posts over photo updates that have URLs in the captions
  2. Facebook will be devaluing click-bait headlines i.e. encouraging people to click will not be entertained by Fb.
So you as a Social Media Account Manager know what to do next with your posts UNTIL the next update comes from Facebook (they update there algorithms very quickly)

Cheers


01:43 2 comments
Clutter free Marketing by Coke.. Not cheesy at all considering it, was on Valentine's Day


00:00 No comments


More than a decade now, Google came and it changed the way we access any sort of information. It made life a lot easier. Then came the platforms (Facebook, Twitter, YouTube, Pinterest, Instagram, LinkedIn, Blogs and many others) we know them as Social Media. Why Social Media? Simply because they aim to connect people with each other – far or near, family or friends or colleagues. It came up as a relief for people to stay in touch. Apart from that it had lot of other features which awed the public as well as brands. But how this all is actually affecting ‘social-connect’ – Let us look at the advantages and the disadvantages of the same:-

Advantages:


  1. People connect with old friends from School, colleagues from current organizations or previous organization and are able to get regular information about them
  2. Brands are able to lay their messaging easily to masses and even get their feedback -positive or negative, that depends on how the customer looks at it
  3. Brands are able to advertise with relatively low budgets
  4. People are able to wish birthdays and anniversaries of friends or acquaintances (even to those they may never have thought to remember)
  5. People are able to engage with brands, play contests win exciting prizes and even interact directly with the brand which was not possible with a TV /Newspaper /Outdoor ad
  6. News circulation has become easy and spreads faster , and even has potential to draw customers feedback then & there
  7. It has opened up lot of new opportunities in job market and thus employment as a whole. It is also a revenue stream for many agencies. Work from home options and flexible working for women has also risen from Social media
  8. People connect from far places and not even knowing each other apart from the interests which is common between them

       Disadvantages



  1. There is a drop in people calling up to talk, wish birthdays and even simply converse. The conversations have become FB messages, wishing is also on FB and sometimes is considered more than sufficient.
  2. Kids are becoming addicted to the playing virtually than playing with friends. Japan schools have started to adopt ‘Social Media Fasting’ for kids who are obsessive with FB.
  3. Teenagers have shown a different behavior altogether. In a birthday party, the birthday girl is more conscious about getting the right picture clicked for her profile than to attend and enjoy. While studying they have taken up hobbies like blogging and they do not just keep it as hobby but let that occupy a lot of their time.
  4. Oh Mom, stop asking me to attend this function or that party or this wedding, I have thousands of fans, followers and my blog is being read another thousands of people. Well the first dialogue from 3 Idiots by Boman Irani was ‘Life is a race..’ If you actually come to see of it Kids, teens and even adults are in a race of how can I get more likes, more views and more followers than meeting people and converting them to be one of your followers
  5. Updating everything on web from eating, visiting a place, meeting or reading is killing privacy. The person may just say that I am becoming more social but at the end it is the others with the person who end up paying the time
  6. News from the journalists is on twitter before the actual news link is given by the same people to support the facts. It seems like ‘insights’ for the world while people wait for more to appear. The newspaper seems old since most of the news is already read and that one has to hunt something to read. And while web is not something monitored too closely, many journos & bloggers gamble on the inappropriate headlines for SEO and more visits.

Everything has its own pros and cons. However to summarize it is the kids and teens who have been swayed away by these platforms since they are not able to handle it maturely unlike the more experienced or adults. Demographic (Read here) shows that age 18-29 is the most present across all social mediums.  Facebook has maximum active users between 14-25 years. Is this stat not a disturbing? Shouldn't this age be more in playground, college and even hanging out with friends than here? Even more disturbing fact is that across all ages people who consume more than seven hours of Social media are more likely to get under depression because of the ‘likes’, ‘fan’, ‘follow’, ‘views’ world. (Read here)

To end it with the pro side of it people who are handling it more maturely, prioritize their real v/s virtual world are playing smart and enjoying their both the sides attention, sharing knowledge and are engaging confidently.

Happy Socializing!





14:53 1 comments
Movie promotions in 1990’s were limited to TV promo, very few newspaper ads and posters outside the movie halls. Gone are those days and then came promotions of songs on Radio, associating with various chat shows, TV shows, pre-launch PR, post launch PR and associating with brands which endorses the movie during the TVC.

Since two years even these strategies have seen a shift with a high percentage of marketing budgets being accommodated with Social Media. It all started with a Wiki page followed by Facebook page, YouTube brand channels, Twitter handles and even hash-tag promotions. Apps (Applications) are built considering the possible engagements with the consumer.

Let us take a look at the Social Media Strategies that are used for Movie Promotions:
  1. Facebook page – All most all the Bollywood or Hollywood movies have their independent FB page. As per the trends in Indian Bollywood industry, movies which are already high budgeted are doing lot of activities- both online & offline, but low budget movies are also investing on Social Media.



  2. Facebook app with an engagement – My personal view to some of the apps on Social Media related to movie promotion has been very good. While some of them are extremely bad when it comes to engaging the consumer from the movie point of view. Some of the examples are from blockbuster movies Kahaani and Once Upon a Time in Mumbai. While the former movie app was built to ‘find the lost husband of a pregnant lady’, the latter was more fun by getting app users appear as characters in the movie – the hairstyle, clothes, shoes, accessories and name.



  3. Twitter handle – Initially it started as a handle from the makers of the movies, so that each time they make a different movie, the handle remains same. But now trends show that there is Twitter handle of the maker and one for individual movie. The shelf life of both – the Facebook page and the Twitter handle remains very small i.e. pre-launch and launch phase. Examples are listed with pictures below.



  4. Twitter contests with hashtags – Most of time the hype is created by the hashtags used by the marketers of the movie. These hashtags are promoted across Twitter for a contest where in the players are given an opportunity to win the tickets or meet the star cast. This involves an engagement from masses and thus has been success on twitter



  5. Twitter handles of the star cast – Actors have huge fan following and this has been taken as an advantage to promote their movies. They tweet about teaser posters, songs and behind the scenes which excites people to interact and even go to watch the movie



  6. YouTube branded Channels – YouTube page looks like a website which is a collection of songs. It can have multiple Tabs to differentiate one movie from another.



  7. YouTube channel with engagements – It has been a recent trend on Twitter to work with interactive videos series during movie releases.  This includes consumer engaging with the brands and series of videos are playing as result. Movies like Barfi and Ra.one had seen such a phenomenon success on their YouTube campaign much before the release of the movie. Now one can imagine that keeping  Rs 15cr on online promotions of Ra.one out of Rs. 40cr total marketing budget made it as a pre-launch success with 2.5 lac YouTube views on the channel and more than 1.5 Lac likes on the Facebook page



  8. Standalone Websites– It is a method in which brands are building their own properties. Everything from videos promotions to a pre-launch game for engagement is hosted on this platform. Movies yet to be released like Krrish3 are already diverting the consumers with new initiatives.



  9. Integration with offline activities – Play a contest on Facebook and get an invite for the movie launch press conference. Also win merchandise of the movie signed by the actor. Or get the movie tickets with an avatar of the movie theme. These type of strategies are evolving and have seen a success on Social Media



  10. Associating with brands for co-branding – Many brands have brand Ambassadors who are famous personalities. If they are actors of the movie which is yet to be launched, the brands also indulge in co-branding activities.




















Since the whole concept of Marketing is evolving and thus is Social Media, there are many innovations possible in making a brand out of anything. However, these activities are restricted to create hype before the launch and do not ensure good reviews of the movie.



06:37 13 comments
Have you noticed many changes in the hash-tags off lately on Twitter? Over the time these hash-tags by the brands are misused for promotions or contests. As far as I can connect, they are used so that people or target audience can be associated with particular topic of discussion.

Brands started promoting the tweets with relevant hash tags which were mainly keywords with which people with common interest as that of that company can be identified. But yesterday I came across a weird trending hash-tag on twitter which was as long as a tweet. And this one is not the only one, brands are allowing the agencies or the in-house Social Media resource to play with the image by coming up with funny & irritating hash-tags.





It is extremely difficult to understand that renowned brands which have strict discipline on their offline communication can be so casual on their online part. Or is it that they feel that online audience is non-serious audience and they can be flexible in their approach?

Let us understand 5 Hash-tag etiquette from Marketing point of view:
  1. Is your hash-tag a keyword or a phrase which anyone will ever search for? Looking at the above images, no one would ever search for them. They are extremely inefficient hash-tags.

  2. Is the length of your hash-tag too long?  It takes too much effort to read words without any space in them. Many people get annoyed trying to read something like #happybirthdayselenagomezweloveyou. If something like this is done by a brand, like many examples shown above, someone or the other will just go ahead and make fun or tweet about how this hash-tag is a disaster or bad use of Social Media. 


  3. Does your hash-tag or your tweets look like spams? Twitter recommends using no more than two in your tweets. You only have 140 characters to work with in the first place. Making it look like #Follow #us #to #get #attractive #prizes would never work in your favor.

  4. Is your hash-tag too difficult to understand? If yes, then it will never interest the audience, forget the responses. How many of us can understand #UOATIMD, yes it is difficult and seems to fit a sentence but it is a movie – Once upon a Time in Mumbai Doobara. Make the hash-tags relevant for people to engage with your brand.

  5. Is your hash-tag very common? Next time your agency brings a contest with a hash-tag you have already used in past or #ReplaceMovieNameWith, time to bring in a new agency or new SM managers. Be innovative in your approach.
If you are a Brand Manager, Social Media Manager or an Account Manager, keep in mind how people would think about your brand when they see such bad hash-tags  Over exploiting them could be bad for the brand image!
  




07:54 No comments
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I am a social media consultant with an experience of working with many international brands and agencies. I can help you grow your brand with social media strategies, campaign formulation and execution, content management and as I say, Everything Digital!
I love life and I document everything that life has to offer on my blog, be it travel, food, books, fragrance, movies and more. I also passionately write about digital marketing and brands.
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